If something isn’t right, we’re here to help 💖
Returns
We accept returns for items that arrive damaged, defective, or incorrect.
If this happens, please contact us within 7 days of receiving your order at [your support email] with photos or a short video showing the issue.
Once your return request is approved, we’ll send you instructions for processing the return or a replacement — depending on the situation.
Please note that items must be unused and in their original packaging.
Refunds
Once your return or claim is approved, your refund will be processed automatically to your original payment method.
Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on certain personal items (such as beauty tools, health products, or underwear) unless they arrive damaged or defective.
Order Cancellations
If you wish to cancel an order, please contact us within 12 hours after placing it.
Once your order has been processed or shipped, we can no longer cancel it.
Contact Us
If you have any questions about your order, refund, or return, please reach out to us at:
📩 [your support email]
Our support team is always happy to help!